English National Ballet’s home on London City Island © Michael Molloy.

Purpose of Role

This role is a new position in readiness for our move towards re-opening and an increased variety of activities at London City Island, the home of English National Ballet. The post holder will be responsible for supporting the day-to-day running and duty management of the building, events & hires set-up, whilst maintaining a welcoming and customer orientated front of house function

Having a flexible, “can do”, attitude, and keen to get “stuck in” approach are pre-requisites for operating in a proactive and practical manner across a broad range of tasks. You will support the Building Supervisor to ensure our building is running smoothly, is safe and compliant with the highest standards for health and safety [i.e., it is Covid secure].


Person Specification


  • Proven experience of working in Building Operations, Front of House, Events or similar, within the performing arts or cultural
  • Proven experience of working in a busy customer-orientated
  • Willingness to work evening and weekend


  • Experience of fire marshal duties.
  • An understanding of the operational workings of performing arts organisations and the practical requirements for the successful delivery of artistic productions.
  • Experience of using Tessitura or similar ticketing and payment software.
  • Experience of high-quality event set-up and setting up event technology (AV equipment, Wi-Fi, etc.).


  • Ability to work across a wide range of tasks, being flexible and with a proactive
  • Excellent organisational skills, with the ability to multi-task.
  • Able to learn quickly and work
  • Comfortable working proficiency of Outlook, Word, and Excel
  • Clear and effective written, verbal and IT communication
  • Strong active listening skills, with a problem-solving approach.

 Qualifications [Desirable]

  • First aid
  • Personal licence
  • IOSH or similar

Mindset and Attitude

  • Professional, customer oriented and ethical approach in all aspects of your work as an ambassador for the Company.
  • Maintains a personable and flexible “can do” attitude, with strong customer orientation.
  • An excellent team player, and to work collaboratively, with all colleagues and partners of ENB.
  • Resilient, able to work calmly under pressure in customer facing environment.
  • A passionate advocate for the arts and for their ability to transform lives.
  • Effective in balancing work and life demands.


Job Details


£24, 000 to £26, 000 per annum, depending on complementary experience.

Hours of working   

35 hours per week, on varied shifts between 7.45am-10.30pm, with occasional events outside of these hours.

Normal place of work 

English National Ballet, Mulryan Centre for Dance, 41 Hopewell Square, London E14 0SY


Deadline for applications

9am, Tuesday 20 April 2021.


Selection Process: First interviews will be held via Zoom and are likely to commence the week beginning 26 April 2021.


How to apply

Please download and review the full job description. If genuinely interested, then please provide a one-page covering letter, with a copy of your CV and send it to