General

How do I login to ENB at Home?

How can I access my Ballet on Demand and BalletActive purchases?

How can I change or reset my ENB at Home password?

How can I login without a password?

How do I logout?

I am trying to sign up but my email address is already registered

I am trying to purchase but the content is currently unavailable in my region

 

Technical Requirements

What do I need to watch videos?

Compatible Browsers and Operating Systems

Minimum Download Speeds and Bandwidth Requirements

Firewalls and Whitelisted Domains

 

Video Playback

Video Playback and Adaptive Streaming

Skipping or Lagging Video

Adjusting Stream Quality and Resolution

Watch via Chromecast

Watch via Apple Airplay

How can I connect my laptop to my TV?

How do I adjust the volume in the video player?

How can I test my set-up in advance?

 

Payment

What payment methods are available for ENB at Home?

How can I update my payment information?

How do I cancel my BalletActive subscription?

When I click the complete purchase button, nothing happens.

 

I need more technical assistance

 


General

 

How do I login to ENB at Home?

You can sign-in to your ENB at Home account at https://watch.ballet.org.uk/login.

Sign-in links can be found in the header of the website on desktop and the footer on mobile. You will be prompted to:

  • Enter the email address you used to sign-up.
  • On the next page, enter your password chosen when at sign-up.
  • Press/click ‘Sign-in’.

Please note that your ENB at Home account will have a different login from your main ENB account used to login to our main website for memberships, donations and live event tickets.

 

How can I access my Ballet on Demand and BalletActive purchases?

For Ballet on Demand:

  1. Visit the on demand library
  2. Select the title that you’ve purchased
  3. Select the “Already purchased? Sign-in to watch” link beneath the rent button
  4. Login to your ENB at Home account to view

For BalletActive:

  1. Visit the BalletActive Library
  2. Select the class you wish to view
  3. Select the “Already subscribed? Sign-in to watch” link beneath the subscribe button
  4. Login to your ENB at Home account to view

 

How can I change or reset my ENB at Home password?

If you have forgotten or wish to reset your ENB at Home password, then:

  • Visit the login page.
  • Enter your email address and click ‘Next’.
  • Underneath the password field, select reset your password.
  • Enter your email address on that page and select ‘Reset Password’.
  • If you are an active customer, you will be emailed a link to set a new password. Check your email inbox for that link.
  • Click the link in the email and reset your password.

Please note that your ENB at Home account will have a different login from your main ENB account used to login to our main website for memberships, donations and live event tickets.

 

How can I login without a password?

If you wish to login without a password:

  • Visit the login page.
  • Enter your email address and click ‘Next’.
  • Underneath the password field, select Email me a Sign in Link.
  • Check your inbox and click the link in the email received.

 

How do I logout?

You can log out anytime by visiting https://watch.ballet.org.uk/logout or visiting your profile button on the upper right-hand corner and clicking ‘Sign Out’.

 

I am trying to sign up but my email address is already registered

If you have forgotten or wish to reset your ENB at Home password, then:

  • Visit the login page.
  • Enter your email address and click ‘Next’.
  • Underneath the password field, select reset your password.
  • Enter your email address on that page and select ‘Reset Password’.
  • If you are an active customer, you will be emailed a link to set a new password. Check your email inbox for that link.
  • Click the link in the email and reset your password.

Please note that your ENB at Home account will have a different login from your main ENB account used to login to our main website for memberships, donations and live event tickets.

 

I am trying to purchase but the content is currently unavailable in my region

If you see an error message stating “this is currently unavailable in your region,” this indicates that the title is not available to view in your country due to regional licensing agreements and rights.

If you add your email in the field beneath the message, we will let you know if the title becomes available in your region at a later date.

 
 

Technical Requirements

What do I need to watch a video?

Please note that the quality of your playback experience is largely dependent on the download speed you have from your internet service provider (ISP) or mobile provider.

Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, Wi-Fi performance, other devices/users utilising your connection, and the strength of the signal provided by your ISP.

In order to have a smooth experience watching a video, you should make sure your device uses a compatible operating system and browser and the minimum download speeds for playback.

If you’re using a firewall service (e.g. a corporate or school network) and/or have restricted domains, you may need to whitelist some ports and domains in order to watch your video.

 

Compatible Browsers and Operating Systems

Please make sure to check that the internet browser on your device can support streaming of video.

We recommend the following browsers when trying to watch or browse content:

Google Chrome for OSX, Windows and Android 69+ www.google.co.uk/chrome

Mozilla Firefox for OSX, Windows 58+ www.mozilla.org/en-GB/firefox

Safari for OSX and iOS 10+ support.apple.com/safari

Microsoft Edge for Windows 15+ www.microsoft.com/edge

Please note that Internet Explorer is not supported as the browser has been superseded by the new Microsoft Edge browser which is the default browser on Windows 10.

 

Minimum Download Speeds and Bandwidth Requirements

The following table shows the minimum speeds required for each playback quality:

Quality Required / Minimum Bandwidth

240p / 500 kbps

360p / 1 Mbps

720p / 3 Mbps

1080p / 7 Mbps

Please also check that you have a compatible browser and operating system.

 

Firewalls and Whitelisted Domains

If you’re using a firewall service (e.g. a corporate or school network) and/or have restricted domains, you may need to whitelist a few ports and domains in order to watch your video.

Viewers should ensure the following ports are open on their network for playback:

TCP/UDP 80 (HTTP)

TCP/UDP 443 (HTTPS)

The following domains should be whitelisted:

cdn.livestream.com

api.new.livestream.com

playback.akamaized.net/*

livestream-f.akamaihd.net/*

secure-playlist.livestream.com/*

*.vhx.tv

*.vimeo.com

*.vimeocdn.com

*.akamaized.net

*.cloudfront.net

 

Video Playback

Video Playback and Adaptive Streaming

By default, videos use a technology called adaptive streaming by which the player will intelligently choose the highest quality possible based on your network connection, graphics processing ability, and player size. As long as the original source file and their viewing environment support it, videos can be viewed in resolutions up to 1080p at 5Mbps.

For audio, we encode to two stereo channels, regardless of the channels on the original video file. We will always encode audio up to 256 Kbps, but if the internet connection does not need to use all the available bitrate, the player will provide as much as needed, given your setup. If your playback is choppy or slow, try adjusting the quality/resolution in the web player manually by clicking the gearwheel icon in the lower right corner of the player.

 

Skipping or Lagging Video

Here’s a list of solutions for various devices that should help fix playback issues.

  • Make sure you have a fast and stable internet connection with the minimum speeds required for each playback quality.
  • Manually switch the quality of the video playback to a lower quality.
  • Try clearing your browser’s cache and restarting it. Please also make sure you are using the latest, up to date version of a supported browser.
  • Try browsing in an Incognito or private browsing window. This will disable your extensions and clear your cache and cookies, which often improves performance.
  • If you have any internet filtering devices for your home (such as Disney Circle or Net Nanny), please turn these off as they can interfere with video playback or connectivity. Once done, close and re-open your browser and try visiting our website again.

 

Adjusting Stream Quality and Resolution

If your playback is choppy or slow, try adjusting the quality/resolution in the web player manually by clicking the gearwheel icon in the lower right corner of the player:

 

Watch via Chromecast

  • Make sure you are connected to the same wifi network as your Chromecast device.
  • On the watch page, select the cast icon on the video.
  • Choose your Chromecast device from the menu
  • After a moment, streaming will continue on your chosen device.

If there are any issues with the Chromecast stream, try setting the video to a lower quality.

You can find more information from Google on how to set up your Google Chromecast device and how to cast from your Google Chrome browser.

Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise.

 

Watch via Apple Airplay

AirPlay video from your iPhone, iPad, or iPod touch

  • Connect your iOS device to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV.
  • Find the video that you want to AirPlay.
  • Tap AirPlay icon
  • To stop streaming, tap in the app that you’re streaming from, then tap your iPhone, iPad, or iPod touch from the list.

If video automatically streams to an AirPlay device
Your iOS device might automatically AirPlay video to the Apple TV or AirPlay 2-compatible smart TV that you frequently use. If you open a video app and see in the upper-left corner, then an AirPlay device is already selected.

To use AirPlay with a different device, tap, then tap another device, or tap “iPhone” to stop streaming with AirPlay.

AirPlay video from your Mac

  • Connect your Mac to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV.
  • On your Mac, open the app or website that you want to stream video from.
  • In the video playback controls, click
  • Select your Apple TV or smart TV.
  • To stop streaming video, click in the video playback controls, then choose Turn Off AirPlay.

You can find more information from Apple on using AirPlay on your Apple device.

 

How can I connect my laptop to my TV?

You can plug your laptop or mobile device into your TV using an HDMI cable. Usually, HDMI ports are found at the back of your TV. Attach your cable to this socket, and plug the other end into the device you intend to stream with. You will need to make sure you have the right cable for your TV and devices, and if you are using a mobile or tablet, you might need an adaptor also.

Now that you have connected your cable, you may need to change your TV’s input settings. Use your remote control to find the source menu, and select the channel associated with the socket your device is plugged into. You may also need to change the sound settings on your device to ensure it is using the TV to project the sound.

 

How do I adjust the volume in the video player?

  • Hover the cursor over the video you are currently watching to make the video controls visible.
  • On the bottom right, you should see volume controls.
  • To control how high or low the volume is, hover the cursor over the volume bar and click the left side to lower the volume or the right side to raise the volume.
  • If you’d like to mute the video entirely, click all the way to the far left side so none of the bars are highlighted. Click again to unmute.

 

How can I test my set-up in advance?

We recommend that you test your browser, operating system and Chromecast/AirPlay set-up in advance using the Trailer for Emerging Dancer.

If you have any difficulties then please review the details on Compatible Browsers and Operating Systems, and Minimum Download Speeds and Bandwidth Requirements.

If you continue to experience technical difficulties then please get in touch at hello@ballet.org.uk.

 

Payment

What payment methods are available for ENB at Home?

We accept Visa, MasterCard, & American Express credit and debit cards. We do not currently accept PayPal.

 

How can I update my payment information?

You can remove your saved card on the billing settings page at watch.ballet.org.uk/settings/billing.

 

How do I cancel my BalletActive subscription?

You can cancel your subscription by following these steps:

  1. Visit Manage Subscription
  2. Click ‘Cancel subscription.’
  3. Confirm the choice to cancel and you’re all set.

When you cancel, you will receive an email confirmation. If you did not receive a confirmation, double-check that your subscription shows as ‘Canceled’ in your settings. When you cancel, your video access will exist until the next charging cycle, but you will not be further charged.

 

When I click the complete purchase button, nothing happens.

In the checkout, if you find that the complete purchase button is inactive like this

then it usually means there is information missing from the login or credit card details.

You need to be logged-in or have provided a email address and password in order to complete your purchase.

Please also ensure that you have completed all the credit card details including expiry date, CVV and postcode in the fields below:

Once all details have been completed, you should find that complete purchase looks like this

and you should then be able to complete your ENB at Home purchase.

 

I need more technical assistance

If you have any issues viewing the stream, then the please email hello@ballet.org.uk.