In this policy the following words have the following meanings:
'ENB, we, us' means English National Ballet a company limited by guarantee registered in England with number 735040 whose registered office is Markova House, 39 Jay Mews, London, SW7 2ES.
'Site' means the website accessed via www.ballet.org.uk and any site using a sub-domain (eg. http://shop.ballet.org.uk)
ENB takes its responsibilities under the Data Protection Act very seriously and uses its reasonable endeavours to process your data in accordance with its provisions. As well as a legal requirement, this is an important customer service issue. If at any time you believe we have contacted you inappropriately, please let us know.
What information do we gather and track, and what do we do with it?
We gather the following anonymous information in aggregate form: browser type (e.g. Internet Explorer, Netscape Navigator), operating system (e.g. Windows, MacOS, Linux), IP address, and internet domain (e.g. Demon, AOL).
We use 'cookies' to store certain types of information each time you interact with us. Cookies enable our system to recognise your computer and allow us to see how you use our Site. For example, we track the areas of our Site you visit to see what interests you in particular, and which sites you accessed our Site from and leave our site to visit next. Your browser may allow you to stop receiving cookies, however, this may affect your ability to use the Site. If this facility is available you can usually do this from your own computer.
Information gathered on registration
In certain parts of the website, viewers are able to register to gain more information and/or to book for Events and Activities. Our registration forms request that you give us certain information which personally identifies you and/or your guests should you purchase tickets for events and/or activities. From time to time, we will also collect medical / emerging contact information.
We will use the information that you provide to deal with your request or enquiry and/or booking. If you do not wish that we contact you in the future about some other aspect of our work or to notify you of future productions please let us know by ticking the appropriate box within your account area, or by contacting us at the address below.
If you apply to join our emailing list we will use the information that you provide to us to notify you of our forthcoming productions and other events. We may also send you information from other arts organisations. If you do not wish to receive this third party information, you will be given an opt-out option.
Sharing and international transfer of information
We will not provide any of the personal information you give to us to any third party without your consent. If you have given us your consent to use your data for marketing purposes you may later withdraw it by e-mailing us at firstname.lastname@example.org stating that you wish this to be withdrawn.
All your personal information is sent to us via the Internet. Because the Internet infrastructure is global and it is not possible to predict the routes that information sent over the Internet will take, the information you provide may be transferred temporarily via a route which takes it outside the European Economic Area as it passes between you and us. In addition any of the personal information which you sent to us may be transmitted by us from one computer under our control to another such computer. Where your data is transmitted in this way we cannot guarantee the route that it takes and it may be sent outside the European Economic Area.
Deleting data held about you
It is our policy not to hold personal data about you for any longer than is necessary to enable processing for the purposes for which that the personal data was obtained.
ENB is committed to the security of users' personal information and we have security procedures in place to protect against the loss, misuse or alteration of information under our control. We have security measures in place to protect our user database and access to this database is restricted internally.
Links to third party sites
Our site contains links to other sites. ENB is not responsible for the privacy practices, or the content of those websites. If you have followed a link from our Site to another website, you may then be supplying data directly to a third party yourself.
Please contact ENB's Marketing Department at Markova House, 39 Jay Mews, London, SW7 2ES or e-mail, with details of the venue at which you saw the Company perform. Any changes you request to your data will be actioned by ENB or the relevant data holder.
Where can I request a copy of the personal information held about me by English National Ballet?
Please contact English National Ballet's Marketing Department at the address given above. Under English law, we are entitled to charge you a small sum for providing a copy of your personal information.